• Your order number is in the email confirmation received at the time of purchase with order summary and shipping address.

• We apologize, but once an order has been placed, we are unable to make any modifications. However, you may request an order cancellation provided that your order has not yet been shipped. Once cancelled, you may place a new order with the updated details.

• You may request a cancellation as long as the order has not yet been shipped. Once an order has been dispatched, we are unable to cancel it; however, you may still return the item in accordance with our Refund Policy.

• Kindly provide your name, order details, date of purchase, and the items you ordered so we can promptly assist you in verifying and retrieving your order information.

• If you believe your item is defective, contact us via Chat within 15 days of receiving your order. Please include:
  ‎ ‎ ‎ ‎ ‎ ‎ ‎ i. Order Number:
  ‎ ‎ ‎ ‎ ‎ ‎ ‎ ii. A description of the defect:
  ‎ ‎ ‎ ‎ ‎ ‎ ‎ iii. Clear photos of the product:
• Note: Items must be unworn, unused, and have all original tags attached to qualify for review.
  

• We use Paynamics as our secure payment gateway. Through Paynamics, you can conveniently pay using:
  ‎ ‎ ‎ ‎ ‎ ‎ ‎ i. Credit/Debit Cards (Visa, Mastercard, JCB, American Express)
  ‎ ‎ ‎ ‎ ‎ ‎ ‎ ii. E-Wallets such as GCash and Maya
  ‎ ‎ ‎ ‎ ‎ ‎ ‎ iii. Online Banking through participating local banks
  ‎ ‎ ‎ ‎ ‎ ‎ ‎ v. Cash on Delivery (COD) – available in selected areas through our courier partners
• All transactions are processed securely through Paynamics, ensuring your personal and financial information is fully protected.

• We’re here to help! If your concern isn’t addressed above, please reach out to Vivre Customer Service via Chat. Our team is ready to assist you.

• We appreciate your interest in partnering with us. You may submit your application through our partnership form Vivre Partnership or contact us directly at partners@vivre.ph. Our team will carefully review your submission and follow up with the next steps.

• Valid business registration (DTI/SEC)
• BIR Certificate of Registration (Form 2303)
• Mayor’s Permit
• Sample Invoice
• Bank Details
• Product photos and descriptions
• Price list or catalog
• Company profile (optional but recommended)
  

As a partner merchant, you can enjoy a range of benefits, including:

• Increased online visibility through our webstore platform
• Access to our established logistics and payment solutions
• Marketing support for selected campaigns
• Reliable payment settlement and transaction tracking

Partnering with us allows your business to leverage our platform, infrastructure, and marketing expertise to reach more customers and grow your brand efficiently.

• Partnership terms may vary depending on your business category. Once your application has been reviewed, our team will provide detailed information regarding any applicable fees or revenue-sharing arrangements.

• All payments are securely processed through our trusted payment gateway, Paynamics. Partner payouts are settled on a monthly basis, ensuring a reliable and transparent process. Our team is always available to assist should you have any questions regarding your settlements.

• For any inquiries regarding MSME partnerships, please email us at partners@vivre.ph. Our team will be happy to assist you.